CampusFix A Smart Complaint Management System

Author

Grandhi Lakshmi Srinivas Baba, B.Nirosha, Abdul Gani Shaik, D.Ravi Chandra,Dr. GBSR.Naidu


Abstract

 Campus maintenance complaints are often handled manually, causing delays, improper technician assignment, and limited transparency. This paper presents CampusFix, a smart web-based complaint management system that automates complaint registration, assignment, tracking, resolution, and closure. Its key feature is automated technician assignment based on complaint category, technician specialization, and active workload. The system also provides role-based access, notifications, complaint history, file attachments, and status tracking. CampusFix is implemented using React, FastAPI, and Supabase, with JWT-based authentication. Testing shows that the system provides an efficient and transparent approach to campus complaint management while reducing manual effort.


Keywords

Smart Campus, Complaint Management, Automated Assignment, Technician Specialization, Workload Management, FastAPI, Supabase.



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